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European Institute for Business Mediation
Europäisches Institut für Wirtschaftsmediation


Book Review: Commercial Mediation in Western Europe

Not many books can surprise one as Edwald Filler’s book on commercial mediation in Western Europe. This book can be called a book on legal intelligence in the field of commercial mediation.

When we plan to do something, or going to invest in something, we always gather information about it, a kind of intelligence work, in order to make a decision. In the majority of cases, it consumes a lot of time, and most studies, made on particular topics, are based on analysis of secondary sources.

The study, conducted by Filler, is based on primary data, extracted with empirical methods of research, which is rarely used in legal science.


Of War and Negotiation: Lessons From The Europeans

This series of articles is extracted from a longer article titled, “Of War and Negotiation,” and originally developed from a keynote address presented at the European Mediation Conference in the City Hall of Vienna, Austria, September 28, 2007.

The place and setting could not have been more auspicious or meaningful; Vienna has been in the center of wars and treaties from the earliest days of the Roman Empire, the hosting the 1814-15 Congress of Vienna that re-stabilized Europe during the Napoleonic reign, through to the present day where it serves as the base of operations for the International Atomic Energy Agency.


Commercial Mediation in Europe.

An Empirical Study of the

User Experience

by: Ewald Filler

This extraordinary book, the first thorough analysis of the current state of commercial mediation practice in Europe, is based on face-to-face interviews and responses to questionnaires involving the participation of 25 renowned European mediators, with complementary contributions by 20 business people who have used mediation extensively.


European Mediation Conference 2007, Vienna (EMC I)

Vienna, September

28 -29, 2007

Pre - Conference, Sept. 27

, 2007


Conference Programme 
A General Aspects of Mediation 
B Business Mediation

C Criminal Cases – Mediation (ATA / Victim-Offender-Mediation) 
D Destructive conflicts at the Workplace
E Environmental Mediation 

F Family Mediation 

G Community Mediation – Violence at School: Peer- and School Mediation – Gender Mediation
H The Mediator’s Stance

I Intercultural Mediation & International Developments
O Open Space

Note Participation in the entire programme of the European Mediation Conference 2007 provides credits for 25 units pursuant to § 20 Civil Law Mediation Act (ZivMediatG). Simultaneous translation from and into German, English, and French will be provided for all Plenary Sessions and „Key Presentations“.

Pre-Conference      Thursday, 27. September 2007
14:00 – 18:00 Pre-Conference at the Lusthaus: „Mediation goes Lusthaus!“  Networking eventshare funny stories, humorous anecdotes, and comical experiences in the life of a mediator! The proposed Mediation Directive and other aspects of EC civil justice policy as regards Mediation.         Peter Beaton (UK)   

Plenary Session      Friday, 28. September 2007
8:00 – 9:30 Registration

9:30 – 9:45 Welcome, What is the European Mediation Network Initiative – EMNI, what does EMNI stand for and where is EMNI heading?   
9:45 – 10:00 Introduction  

10:00 – 10:20 From a “scapegoat culture” to a more peaceful world with mediation – Does mediation work or is it just an illusion? Beatrice BLOHORN-BRENNEUR (F)  
10:20 – 10:45 Characteristics of successful mediation Thomas TRENCZEK (D)  
10:45 – 11:15 Coffee Break

11:15 – 11:35 The value, the role and the function of mediation in a “World of Litigation”  Lord Justice Sir Brian NEILL (UK)  
11:35 – 12:00 „Mediation goes Europe“ Eberhard CARL (D)  
12:00 – 12:30 Who Is Who

12:30 – 14:00 Buffet Lunch 

Parallel Sessions 1           Friday, 28. September 2007           14:00 – 15:45 
A 1 The value, the role and the function of Mediation in a “World of Litigation” • Impulse Presentation: Incorporating ADR into traditional civil court processes: Should mediation be mandatory? • What is the mediator’s legitimisation? A mediator’s refl ections on his practices Sue PRINCE (UK), Gabrielle PLANČS (F)  
B 1 Pre-Mediation: How to get parties in a dispute to sit down together; how to get the judge involved and how to get the lawyers on board? Cristina LENZ (D)  
C 1 Everyday aggravation and life crisis: Mediation in Criminal Law Martina MÖSSMER (A), Doris SCHMOLLGRUBER (A)  
D 1 Bullying at the Workplace: Redirecting destructive conflict Christoph SEYDL (A)  
E 1 Have Mediation and Mediative Procedures Proved Satisfactory Management Instruments in Public Administration - or is MEDIATION just “More of the Same”? Max ALBRECHT (A)  
E F Environmental Mediation in Different Countries Philippe BARRET (F)  
F 1 Responsibility, if the court of justice suggests mediation? (Impulse presentation), Live – Family Mediation demonstration – Germany (45 min.) (followed by a review, interpretation and evaluation session) Christoph STRECKER (D)  
G 1 Mediation in education and everyday school life „Mediation – a Way to Mutual Communication“ Marianus MAUTNER (A), Christine HABERLEHNER (A)  
H 1 Rituals in Mediation Jutta LACK-STRECKER (D)  
I 1 Methodology for successful intercultural mediations Linda REIJERKERK (NL)  
O 1 Open space ...... for everyone interested to participate in the establishment of the “European Mediation Network Initiative“... or for people who are just interested to meet other people.  

Parallel Sessions 2           Friday, 28. September 2007           16:15 – 18:00 
A 2 „Ethics and Values in Mediation – Do we do what we say we do?“, The Identity of the Business Mediator: A Little Bit of “We”, and a lot of “Me” versus “Them” (Cognitions from empirical-linguistic research) Lin ADRIAN (DK), Margit OZVALDA (A)  
B 2 A The use of Alternative Dispute Resolution in a range of contractual, employment, environmental and other contexts relevant to Corporate Social Responsibility.  Renate DENDORFER (D), Sylvie Nuria NOGUER (F)  
B 2 B Where Does the Hungarian Labour Mediation go? I. Legal and Organisational Background and Its ConsequencesII. Empirical Experiences of Labour Mediation.Co3 Conflict Cost Controlling® Eszter BALOHGH (H), Krisztina RUSZ MOLNAR (H), Elvira HAUSKA (A)  
C 2 Non-violent Communication, How do we get over despair? Annie Gosselin (F), Zsuzsa LOVAS (H)  
D 2 Constructive conflict management in the workplace: From Argument to Dialogue John CRAWLEY (UK), Katherine GRAHAM (UK)  
E 2 Environmental mediation in different countries of Europe: Roles, methods and issues Philippe BARRET (F)  
F 2 Live – Family Mediation demonstration – France (45 min.) (followed by a review, interpretation and evaluation session) n.n.  
G 2 School & Peer Mediation: How legitimate is the delegation of conflict management in school to Peer Mediators? Monika KORBER (A)  
H 2 The impact of conflict resolution and mediation on the growth and survival of family businesses – development of a measurement scale Tina MÜCKE (A)  
I 2 Intercultural Competences and Development, Resolving conflicts among people from different cultures: ‘Social Identity and Mediation: Accommodating Differences’ Doris LEPSCHY (A), Susanne STEINBACH (A), M. Abazie HUMPHREY (Nigeria)  
18:15 Information and discussion meeting
- exploring scope and main activities
 20:00  Evening Reception at Vienna’s City Hall

 20:15 „The Struggle for Power, Prestige versus the Efforts to Sustain Peace in a World of Fundamental Believes“ Robert D. BENJAMIN (USA) 
Parallel Sessions 3           Saturday, 29. September 2007           8:30 – 10:00 
A 3 The Dilemma of the Compromise Robert D. BENJAMIN (USA)
B 3 Trendsetting in [Business] Mediation, Taking the Best from Mediation Regulations -The European Mediation Directive + The Austrian Mediation Act, MEDIATIONSPAKT WIRTSCHAFT Bettina KNÖTZL (A), Evelyn ZACH (A), Gattus HÖSL (D)  
C 3 The Domestication of Violence Michael KÖNIGSHOFER (A), Christoph KOSS (A)  
D 3 Constructive conflict management in the workplace: Taking the Adversity out of Diversity John CRAWLEY (UK), Katherine GRAHAM (UK), Stefan PROKSCH (A)  
E 3 Conflicts of Interests in Infrastructure Projects Barbara HAMMERL (A)  
F 3 A Family Systems and Mediation (Impulse presentation), Live – Family Mediation demonstration – Scandinavia (45 min.) (followed by a review, interpretation and evaluation session) Lisa PARKINSON (UK)  
F 3 B International Child Contact and Residence Mediation Christoph C. PAUL (D), Jamie WALKER (D)  
G 3  Managing controversies among citizens  Monia PAITA (I)  
H 3 What are the effects of traumatic separations on family members over generations - and why do we become mediators? Sabine ZURMÜHL (D), Harro NAUMANN (D)  
I 3 Recent Developments in Civil and Commercial Mediation Law in Central Eastern Europe: •  Waiting for the Directive: Recent Developments in Civil and  Commercial Mediation Law in  Central Eastern Europe • American ADR influence in Hungary: The effect of Julius Rézler on young Hungarian professionals working in the field of mediation • Mediation opportunities in the Hungarian Telecom Sector Rafal MOREK, Zsolt NADHAZY, Eszter BALOGH, Balázs FÜRJES (all H)  
O 3 European Mediation Market Place  
10:30 – 11:00 Kaffeepause Coffee Break

Parallel Sessions 4           Saturday, 29. September 2007           10:30 – 12:00 
A 4 Commonality of standards & norms in Europe? Mediation Standards And Quality: Accrediting Mediation Provider Organisations • The English Civil Mediation Council Pilot Scheme • The Scottish Mediation Register • Establishing European Standards for Family Mediation Trainings Nadja ALEXANDER (AUS), Judith KELBIE (UK), Jonathan DINGLE (UK), Ewan MALCOLM (SCO), Ingolf SCHULZ (D)  
B 4 Effectiveness of ADR methods in “international” commercial disputes: Deal Mediation / Project Mediation / “Partnering” / Hybrid Techniques - MedArb or Arb Med Paul RANDOLPH (UK), Renate DENDORFER (D)  
C 4 Reconciliation between retribution and restoration: attitudes of judges and prosecutors towards restorative justice and victim-offender mediation in Hungary Borbala FELLEGI (H)  
D 4 Mediation with public authorities: Confidence in the authorities as a central issue at the mediation-table, Ethics and the presense of the mediator, the ethical dimensions of internal mediation Dick ALLEWIJN (NL), Fer KOUSEN (NL)  
E 4 Sustainable Environmental Mediation Ulrike BECHTOLD (A)  
F 4 A Joint Custody and visitation rights of parents and children after divorce or separation: Stress ratio between commitment - durability - flexibility and the need for adjustments! Astrid JEDLICKA-NIKLAS (A), Roland PROKSCH (D)  
F 4 B “Power imbalance, lies and manipulation” (Impulse presentation), Live – Family Mediation demonstration – UK (45 min.) followed by a review, interpretation and evaluation from the perspective of dynamical systems and usefulness of metaphors. Grethe NORDHELLE (N)  
G 4 The somewhat different kind of violence: Mobbing among students Victoria CAESAR (D)  
H 4 Mediator Settlement Strategies: • Winning Friends and Influencing People • Creating Pressure To Settle Bobette WOLSKI (AUS), Jennifer KRESGE (USA)   
I 4 Developments in conflict resolution in South Eastern Europe Kyra BUCHKO (USA), Zina GUTU (MOL), J. ARSIC (SRB), Bilyana GYAUROVA-WEGERTSEDER (BUL), Gregor van der BURGHT (NL)  
O 4 European Mediation Market Place  
12:30 Buffet Lunch 

Parallel Sessions 5           Saturday, 29. September 2007           13:30 – 15:00 
A 5 Harassment at the workplace. Women in Mediation, Mediation in the Business Sector: Is it the business of the elites orjust political good-will? Patricia MALBOSC (F)  
B 5 Everything you ever wanted to know about the professional profile of a mediatior! The Skills, Qualifications & Techniques to become a mediator – Competence of a mediator in demand Nadja ALEXANDER (AUS)  
D 5 Research and Conflict Intervention in the Workplace, Impact of the jurisdiction and the mediation process in the sphere of labour and employment disputes in Hungary Michael HAYES (EIRE), Maurice HEARNE (EIRE), Delma SWEENEY (EIRE), Anthony TRAYNOR (EIRE), Mária KULISITY (H)   
E 5 Does Mediation prove itself as a just and interest based Conflict Resolution Tool for the Implementation of Environmental Sensitive Projects or is Mediation in the Public Administration Sector just a trendy way to bypass citizens’ protest? Emanuel WASSERMANN (CH), Alfred BREZANSKY (A), Sascha FERZ (A)  
F 5 A How to deal with property, children and still have Christmas together? (metaphoric analysis), Live – Family Mediation demonstration – Austria (45 min.) (followed by a review, interpretation and evaluation session) Thomas H. SMITH (USA / CZ)  
F 5 B Stakes and partnerships between family mediators and lawyers Muriel LAROQUE (F), Marie THČAULT (F)  
G 5 Mediation in the Hungarian education system, Peer Mediation in Poland Éva ÁBRAHÁM (H), András KRÉMER (H), Manuela PLIZGA-JONARSKA (PL)  
H 5 Exercises from the Art of Aikido useful to mediation practitioners Christine MATTL (A), Erwin GRABLER (A)  
I 5 The use of Mediation as a risk management tool in the public health sector Angela TRENTIN (I), Stefano MEZZOPERA (I)  
O 5 Open space

Parallel Sessions 6           Saturday, 29. September 2007           15:15 – 16:45
A 6 Characteristics of a successful mediation: Effectiveness of mediation interventions, Preconditions for success in Community Mediation Thomas TRENCZEK (D), Valeria GHERARDINI (I), Georg ALBERS (D)  
B 6 Tough Challenges - how to expand the use of mediation in Europe Bill MARSH (UK)  
C 6 Prison: Towards the Creation of a Mediation Project Paola PERUCCI (I)  
D 6 Conflict management in the workplace Theo BRINEK (A), Stefan PROKSCH (A)  
E 6 VIE Airport Mediation Wolfgang HESINA (A), Gert FÜRST (A)  
F 6 A Findings, summary and conclusions gained from the Live demonstrations of Family Mediation, 10 Years on from the Council of Europe’s Paper “FAMILY MEDIATION IN EUROPE”: Achievements and Outlook Ingolf SCHULZ (D), Peter ADLER (A), Regine JESINA-KOLOSEUS (A), Lisa PARKINSON (UK), Christoph PAUL (D)  
F 6 B Mediation with children in distress! Susanne Strobach MSc (A)  
G 6 Mediation: Various Models and Styles Jacques SALZER (F)  
H 6 Mediation 2.0 – New Influence of Weblogs, Podcasts etc. on mediation Marcus C. BRINKMANN (D), Leon POGRZEBACZ (A)  
I 6 The mandate, the courage and the art of mediating in social, cultural, racial or political „minefields“ Peter O’REILLY (Northern Ireland)  
O 6 Open Space

Saturday, 29. September 2007
16:00 – 16:30 Presentation of a Regional Networks concept for International Conflict Resolution  
16:30 – 17:30 Meeting of the prepartory group for the 2nd European Mediation Conference, Belfast 2008 -

Final Plenary Session
17:55 – 18:00 Announcement of the European Mediation Conference 2008, Belfast (EMC II)  
18:00 – 18:30 Highlights from the Blocks A – I  
18:30 – 19:00 „Can mediation make a better world – can mediation contribute to a peaceful world / the social dialogue in Europe?“   

End of the European Mediation Conference 2007 (EMC I)


Conference Photos!

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